Bhaka7 Privacy Policy — How We Keep Your Data Safe

When you create an account and use bhaka7's services, some information is collected automatically while other information is provided directly by you. The table below outlines what data is collected and for what purpose.

We only collect information that is genuinely necessary to provide our service. We strictly follow a policy of not collecting unnecessary data. NID or passport images uploaded for KYC verification are used solely for the verification process and stored in a separate encrypted storage.

Bhaka7 uses your data solely to operate its services, maintain security, and improve your experience. Your information is never used for commercial purposes.

• Used for account creation, verification, and management.
• Used for processing deposits, withdrawals, and bonuses.
• Used for fraud prevention and anti-money laundering purposes.
• Used to improve customer support services.
• Used for fulfilling legal obligations and resolving disputes.
• Used with your consent to inform you about relevant offers and bonuses.
• Not used for third-party ad targeting.
• Your data is never sold or leased.

Bhaka7 never sells your data. However, limited information may be shared with specific third parties where necessary to operate the service — and only the minimum required.

• Payment Provider: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Game Software Provider: Minimal session data is shared with third-party game providers to run their games.
• Regulatory Authority: Data may be disclosed to lawful authorities when required by legal obligation.
• Anti-Fraud System: Anonymized data may be shared with specialized fraud detection services.
• No data is shared with advertisers or marketing companies.
• No data is transferred to other gaming platforms or brokers.

All third parties with whom data is shared have signed a Data Protection Agreement with bhaka7. They may only use that data for the purposes we specify — nothing else.

Bhaka7 follows the highest industry standards to protect your data. Our security layers are designed to complement one another — if one layer fails, the others continue to keep your information safe.

• Server access is secured with two-factor authentication (2FA).
• Staff data access is restricted to the minimum necessary under a Least Privilege policy.
• In the event of a data breach, affected users will be notified within 72 hours.
• Backup data is stored in a separate encrypted location.

Bhaka7's website and app use cookies. Cookies are small text files stored in your browser that help the site function smoothly — for example, by remembering your login session. The types of cookies used and their purposes are outlined below.

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent bhaka7 from functioning properly. On the mobile app, local storage is used as an alternative to cookies.

Bhaka7 does not retain your data indefinitely. Each type of information has a defined retention period, after which it is automatically deleted or anonymized.

• Account Information: Retained for 5 years after account closure (for legal compliance).
• Financial Transaction Records: Up to 5 years — required by legal and regulatory obligations.
• Betting History: Readily accessible for 12 months; archived for 5 years.
• Cookies & Session Data: Deleted at session end or after 30 days.
• KYC Documents: Deleted 5 years after verification is completed.
• Marketing Information: Deleted immediately upon opt-out.

Certain data may need to be retained for a longer period due to legal or regulatory requirements. In such cases, the data is anonymized so that individuals cannot be personally identified.

As a bhaka7 user, you have certain important rights over your own data. To exercise any of these rights, contact our support team and we will respond in a timely manner.

To exercise any of these rights, email our support team at: support@bhaka7.app. Requests are typically processed within 7 business days of receipt. Please note that some data may not be deletable for legal reasons — you will be informed if that is the case.

For any questions, concerns, or complaints regarding this privacy policy, please contact our support team directly. We respond in Bengali and take all complaints seriously.

This Privacy Policy may be updated at any time. You will be notified of significant changes via app notification or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• The date of any changes will be clearly displayed at the top of the page.
• At least 7 days' notice will be given before any major changes take effect.
• Previous versions are available upon request from support.